10 Catastrophe Claim Tips for Severe Weather

    Posted by Soules Insurance on Tue, Jun 6, 2017


    Hurricane season lasts from June through November each year. Hurricanes are one of nature’s most powerful forces, turning warm ocean water into powerful storms capable of mass destruction. The National Oceanic and Atmospheric Administration predicts a 70 percent likelihood of 10 to 14 named storms (winds of 39 mph or higher), of which four to eight could become hurricanes (winds of 74 mph or higher). One to four of these may become major hurricanes (Category 3, 4 or 5 with winds of 111 mph or higher).

    With that being said, severe weather can be unpredictable and strike at any time. Being prepared in the event your property is damaged by a hurricane, tornado, hailstorm or similar disaster is essential as we head into this season of severe weather. We recommend considering the following tips to achieve fast, efficient handling of any claims you may face.

    1. Assess the damage to the best of your ability and be prepared to give an accurate description of the amount and type of damage. Make sure you state whether the premises were rendered inhabitable as a result of the damages. This will allow your company to send out an adjuster with the appropriate level of experience, based on the level of damage.

    2. Notify your insurance carrier or agent as soon as possible. The insurance contract requires notification as soon as possible after a loss. Be sure to leave a telephone number where you can be contacted and a complete address of the location so the company can get an adjuster to the scene quickly. Be sure to stay in touch with your adjuster and respond to calls promptly. Catastrophes can generate hundreds of claims, so communication and cooperation is vital for a quick resolution to your claim.

    3. Take the necessary steps to avoid or minimize the suspension of business. Costs incurred that reduce your business interruption loss may be covered under Extra Expense. Be familiar with your policy coverage before you suffer a loss.

    4. Make whatever temporary repairs are necessary to prevent further damage, theft, or vandalism. Repairs of this kind could include boarding up broken windows and covering holes in the roof. Mitigating your damage is usually a condition of coverage, and is good advice regardless (your insurance will usually cover the reasonable cost of temporary repairs). DO NOT make permanent repairs to your damaged property unless the adjuster has reviewed your claim and given you permission to restore your property.

    5. Photograph damaged areas prior to making temporary repairs if possible. Doing so will strengthen your claim and help with the presentation of your loss.

    6. If you can, get one or two detailed estimates for permanent repairs from a reliable contractor and give these estimates to the adjuster. Beware of “fly-by-night” operators who often follow a storm into town. We recommend knowing the reputable contractors and restoration companies in your area, who you prefer to use, before you suffer a loss.

    7. Refrain from signing any contract for restoration or repairs prior to discussing it with your company adjuster. Your adjuster can play a key role in helping you avoid price gouging after a catastrophe, but he/she won’t be able to negotiate a reasonable price for services if you’ve already signed a contract. Remember your insurance company is NOT bound by the contracts you sign. 

    8. Prepare an inventory of all damaged or destroyed property for the adjuster. Be sure to keep a copy for your records, and be sure NOT to discard ANY items before the adjuster is given a reasonable amount of time to inspect them. Provide available canceled checks, invoices, etc. that support the value of damaged or destroyed property.

    9. Keep ALL receipts and invoices for EVERY expense you incur after the loss, including items such as tarps, boards, cleaning supplies, etc. These costs add up quickly and may help erode your deductible.

    10. It is always a good idea to read through your policy and review coverage and exclusions prior to a claim so you will know what to expect. Keep an updated inventory of all of your property. Seemingly insignificant items can add up quickly and should be submitted for review and consideration.

    Soules Insurance Agency

    For more information on how to handle severe weather claims, please contact us! We welcome your questions and look forward to providing you with answers.

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     Sources: Natalie Dominguez, 10 Catastrophe Claim Tips for Severe Weather Season,, Texas Department of Insurance,

    Tags: Severe Weather Tips, Severe Weather Texas, Severe Weather Claims, Catastrophe Claim, Hurricane Season 2017, Hurricane Season